Gelato

3
3 from 117 Reviews and Ratings
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Average Rating

3

/
5

117 Reviews

5 Star
9%
4 Star
30%
3 Star
27%
2 Star
21%
1 Star
14%

Filtered Reviews

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Review Time

Isabella Evans
Not fit for purpose

Support took days to respond and then did not help at all. Feeling pretty let down. The system could not handle our order volume properly.

1
Date of experience: Dec 10, 2025
James
Gave up eventually

Basic features were locked behind higher pricing tiers. Felt like a money grab.

2
Date of experience: Jan 09, 2026
zoe_king
Offensively poor quality

A frustrating experience from start to finish.

2
Date of experience: Oct 26, 2025
Lily
Does not miss a beat

The onboarding process was well structured and saved our team a lot of time. The learning curve is minimal. New hires picked it up in a day.

5
Date of experience: Dec 04, 2025
leo_miller
Thoroughly disappointed

The product is not ready for prime time. Too many bugs to list.

1
Date of experience: Oct 17, 2025
oliver_reed
Happy customer for sure

A gem in a sea of mediocre tools.

4
Date of experience: Dec 27, 2025
hannah_rogers
Pleasantly effective

Ticked all the boxes I needed. Simple as that. The prebuilt templates saved us a ton of design work. Look great. Orders flow through smoothly without manual work.

4
Date of experience: Feb 08, 2026
David M.
Very disappointing

Would not use this again given the choice.

2
Date of experience: Feb 21, 2026
Leah
Not what was advertised

Not ready for real world use in my opinion. Too many gaps and glitches to work around. The system could not handle our order volume properly.

2
Date of experience: Apr 17, 2026
Peter Bell
A strong performer

We have had zero downtime since deployment. Cannot complain.

4
Date of experience: May 02, 2026