Zendesk

3.9
3.9 from 105 Reviews and Ratings
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Average Rating

3.9

/
5

105 Reviews

5 Star
28%
4 Star
44%
3 Star
22%
2 Star
7%
1 Star
0%

All Reviews

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Review Time

Julia Cook
Happy days with this

Multi user support works perfectly. No conflicts or sync issues.

5
Date of experience: Apr 28, 2026
Lucas
Some nice ideas here

Some things work perfectly, others made me scratch my head. Inconsistent experience.

3
Date of experience: Jan 11, 2026
Liam
Above average experience

Pretty happy with this purchase overall.

4
Date of experience: Mar 11, 2026
Alex Hall
Happy with the results

Happy customer right here, no complaints.

4
Date of experience: Oct 22, 2025
Anna Green
Has strengths and weaknesses

The interface is okay but could be more intuitive overall. Ticketing works but the interface feels outdated.

3
Date of experience: Feb 07, 2026
Ethan Hall
Works as intended

Solid enough for what I needed it for.

4
Date of experience: Nov 16, 2025
Oliver Parker
Would pick this again

The dashboard widgets are customizable and actually useful.

5
Date of experience: Jan 01, 2026
Olivia
Worked out well in the end

The dashboard widgets are customizable and actually useful. The trial period sold me on this one. Been happy ever since. Customers got faster replies and seemed happier.

4
Date of experience: May 12, 2026
Lucas G.
No headaches whatsoever

The workflow automation saved us a good chunk of time on repetitive tasks.

4
Date of experience: Nov 14, 2025
Daniel B.
Regret everything about this

Review invitations were unreliable and missed many customers. Platform was slow during peak hours and frustrated our team.

2
Date of experience: Jan 02, 2026